Showing posts with label conversation. Show all posts
Showing posts with label conversation. Show all posts

Friday, February 6, 2009

A Customer Service Reminder...


Good morning everyone! Gahhh! I'm sorry I just disappeared yesterday! I needed a little me time! I spent the day with my father and had a wonderful time! I spent virtually no time on the computer and lo and behold 5 sales! I was also able to create some new pieces while the kids spent time with grandpa!

A Bit Chatty Necklace by MCW 14.00

Have you ever called a customer service number only to be put on hold for what seemed like DAYS? It's quite annoying isn't it? Think of our convo system as our little customer service number! We need to respond in a timely manner. I KNOW that it's hard to respond rapidly, heck some days I don't even get on the computer until really late at night, but it's our job. Maybe put in your announcement how long it takes for you to reply to convos and if they have not heard from you to try messaging you again. If you will not be answering all day, go ahead and put that up there. When i'm gone for the day, I mention that. When I am keeping business hours, I mention that. When I am on vacation, I mention that. Keep your customers informed. I like to also mention my AOL instant messenger name and I keep that updated when I go out for the day too. I will also be adding on my email address today too since i've heard sometimes convos don't get to where they are going. It's good to keep everyone informed! I can't stand walking into a store and the only clerk working is in the backroom chatting away on the phone. It's not fun to have to wait, but if there were a sign that said 5 minutes, then I would understand! Let's try and run our businesses more efficiently! Have a great weekend everyone!


Thursday, January 8, 2009

Valentines Day Is Here....




So it's not really here, but it's time to start thinking like retailers! I am not going to make too much holiday themed stuff since it never seems to sell, but I am going to shuffle around some stuff with candy and hearts on it and put it in my featured items, sticking with pinks and reds.


I am trying to stay away from getting too theme-y, I want a certain look for my shop and the conversation hearts as cute, so I am sticking to candy and treats and it will still fit in with the rest of my shop!


Dessert Treats Charm Bracelet by MichellesCharmWorld 30.00



Another great way to get into the holiday is with packaging, i'm changing up my packaging and backrounds to suit the holidays. That pink polka-dot is one of the backrounds and I have some hearts too. I am going with pink jewelry containers and I had new earring cards made up! I'm using pink tissue paper and white ribbon.


Since I had earring cards made up for both shops and my labels have Etsy and Lollishops on them, I am transitioning this into both places. I am going to re-do all my Lollishops photos, since there is not that much inventory, but only the new photos will get the new backround on Etsy. So what are you doing for this new holiday?

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