Customer Service Is Key

Pretty Bow Bracelets by MichellesCharmWorld

Hello Shop owners and shoppers! Tis the season for Christmas shopping and it has definately begun. It's time to start thinking about our business practices and how we are treating our customers.

Emotions. Keep in mind that while what you write may sound fine in our heads often times can seem rude or patronizing in an email. Internet selling is so difficult because we really don't know the feelings and emotions behind words. I have recently heard back from sellers from different sites that customizing an item to my likes was NOT WORTH THEIR TIME. Yes, said just like that. Maybe they did not intend it to seem so harsh, but it really did stun me for a second. Another message said that the answer to my question was in their profile section and had I taken the time to look there, I would have found it. Very Very odd practices in business.

Questions. Please take the time to answer all your messages, even if they are not something you want to deal with at the moment. I have 4 conversations to sellers out there at the moment and not one of them has replied. I have definately removed items from my favorites and will not be buying from them at this time if ever. Sometimes it's just a quick question about an item, that could be answered in no time. It's too bad really, because you don't know what you could be missing out on by neglecting a response.

Trades. We don't all trade and we may not trade all the time. Heck, I limit my trades to one a month, so that I don't lose out too much on any money. When someone messages you a trade request, get back to them. Even if it's just to say no. I'm so bad about these because I feel so guilty saying no, but I know I have to respond. Guess what? 8 times out of 10, those people have still bought the items they wanted to trade for!! Yay!

Customer Contact. When you sell something to someone, don't forget to thank them for their order! I have been getting really bad at this lately because I get so busy and keep putting it off, then I forget who I messaged and whom I didn't! I am trying to get back on track!!

Feedback. Try and leave feedback in a timely manner. It's pretty hard to get them all in order, but maybe schedule a time or day to catch up on them. I'm sticking with wednesdays! It seems to be the day when i've calmed down from the hectic weekend. As a Buyer please remember to contact sellers FIRST if you have a problem with the item before leaving negative or neutral feedback. It's so easy to fix most problems and many of us are so willing to work with you!

Bows and Pearls Earrings by MichellesCharmWorld